Return and Refund

Returned & Refund Policy:-


Refunds are issued by Piyain only when,
    
1. The order was cancelled by the customer or Piyain
    
or The customer returned a product and requested for a refund

Returns are not applicable on all the products on Piyain.com. Please refer to our Return Policy.

2. Status of refund after returning a product :

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number.

To check the updated status of your refund you can call our 24x7 customer care number+8801818383044 or +88071715580334. If you are a registered customer at https://piyain.com then you can also check the status of your refund in the 'My Account' section of the site.

3. Status of  refund after cancelling an order:

If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.

o check the updated status of your refund you can call our 24x7 customer care number+8801818383044 or +88071715580334. If you are a registered customer at https://piyain.com then you can also check the status of your refund in the 'My Account' section of the site.

4. Refund Processing: 

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organization for the same.

Sometimes financial organizations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Piyain customer care.

Alternatively, you can also check the status of your refund online at https://piyain.com in the 'My Account' section.

We will process your refund after receipt of the product by Piyain or its Supplier.
You will get an email from Piyain when your return in accepted and your refund is processed.

5. Refund Mode:

Refunds on Piyain are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:
    
Credit Card / Debit Card / Internet Banking:
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Piyain.
    
Cash on Delivery :
If the order was placed using payment option as Cash on Delivery, we will refund your money through a cheque in favor of the "billing name" provided at the time of placing the order.
    
Gift Certificates  / Gift Vouchers:
If you have used a Piyain Gift Certificate / Gift Voucher for placing the order, refund would be provided only in the form of a fresh Piyain Gift Certificate / Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque.

6. Refund for a part of my order:

Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products; e.g. if you have bought a Foods, Grocery , pair of jeans and a shirt as two separate products then you can get a refund only for one of the product i.e. either the jeans or the shirt. or any. However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded; e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

7. Cheque Printing Mistake:

You should intimate us about the mistake by getting in touch with us via e-mail at piyain@gmail.com or call our 24x7 customer care number+8801818383044 or +88071715580334. Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh cheque in favor of the name as per your 'billing name' as per the order placed by you with us.

8. Refund of courier charges:

Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Tk. 100) or a maximum of Tk. 300, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favor of the 'billing name' provided at the time of placing the order or by issuing a Piyain Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our us or our supplier.

9. Tracking the refund: 

Once we have received the product back, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a sms to your registered mobile number. You can also call  our 24x7 customer care number+8801818383044 or +88071715580334 and check the status of your refund. If you are a registered customer at https://piyain.com, you can also check the status of your refund in 'My Account' section of your account.

10.  Eligible Products for refund:

Yes. All products on Piyain.com are eligible for a replacement/refund except the following:

Inner wear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories, and any free/complimentary items received with the main order.

11. How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at piyain@gmail.com or over phone at call  our 24x7 customer care number+8801818383044 or +88071715580334. Alternatively, you can also submit a ticket in 'My Account' section of your registered account at https://piyain.com. If the order has not been shipped by our Supplier, we will stop shipment and refund the entire order value, as applicable:

In case, the order that you had placed has been shipped by us but not yet delivered to you, you may still cancel the order by contacting us as mentioned above. Your refund will be processed by us as applicable, once we receive the originally ordered product back from our courier / logistics partner.

12. What are the timelines for refund?

Mode of Payment
    

Refund Mode
    

Refund Time, Upto(From the date of cancellation of order/confirmation of receipt of product)

Credit Card
    

Credit Card
    

7 -10 working days

Net Banking
    

Net Banking
    

7 -10 working days

Debit Card
    

Debit Card
    

7 -10 working days

Gift Certificate / E-Voucher
    

Gift Certificate / E-Voucher
    

10 working days

COD (Cash on Delivery)
    

Demand Draft / Cheque
    

10 working days

Demand Draft / Cheque
    

Demand Draft / Cheque
    

10 working days

However, it may take up more working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Piyain.

Enjoy Shopping!